Terms and Conditions 

For the business relation between UAS AG (Skratch Labs Europe) and the customer the following Terms and Conditions will be applied in their current (based on the date of the order) version.

1. General, Customers, Language 

(1) All offers, sales contracts, deliveries and services made on the basis of any orders by our customers (each, a „Customer“) through our „Online Store“ at www.skratchlabs.eu, including orders by telephone, e-mail, fax, or mail shall be governed by these general terms and conditions of sale (the „General Terms and Conditions“).In addition, all sales in our Showroom shall also be governed by these General Terms and Conditions insofar as they do not specifically regard distance selling.
(2) Our Terms & Conditions apply to Consumers as well as Business Customers, unless there is made a distinction in the respective clause. A „Consumer“ is any individual entering into the contract for a purpose not related to his or her business, trade or self-employed professional activity (Sec. 13 of the German Civil Code).
(3) Standard business conditions of the Customer do not apply, regardless of whether or not we expressly object to them in a particular case.
(4) The contracts with the customer are solely concluded in German or English language, depending on the customer placing the order on our German or non-German speaking pages of our Online Store. If the order is placed on the German speaking website, the German version of these Terms & Conditions will prevail. If the order is placed on the non-German speaking websites, the English version of these Terms & Conditions will prevail.

2. Conclusion of Contract

(1) The offerings published in the Internet Shop, in catalogues, and in the Showroom are non-binding.
(2) By placing an order in the Internet Shop (which requires prior registration and acceptance of these General Terms and Conditions), the Customer makes a binding offer to purchase the relevant product. The offer shall remain valid and binding for a period ending on the end of the 14th calendar day following the day of the offer. We are able to accept the order within this period.
(3) Without undue delay upon receipt of the order, Skratch Labs Europe will send to the Customer by e-mail a confirmation of receipt, which shall not constitute an acceptance of the order. The order shall be deemed to be accepted by Skratch Labs Europe either upon subsequent (e-mail) acceptance of the order or by dispatching the product. The sales contract with the Customer shall not become effective until our acceptance.
(4) Skratch Labs Europe reserves the right to supply items only in customary quantities and to refuse to supply resellers and wholesalers
(5) If Skratch Labs Europe is not able to accept the order, the customer will be informed about the unavailability.

3. Prices and Payment

(1) The prices quoted on www.skratchlabs.eu and pro.skratchlabs.eu include VAT plus shipping costs. The prices quoted on b2b.skratchlabs.eu are net prices plus VAT and shipping costs. For deliveries within the European Union, VAT shall only be waived if the customer provides a valid European VAT ID number. In the case of deliveries to end consumers, the following regulations apply - as stipulated by German tax law: (i) The order will be charged with the corresponding VAT of the EU member state. (ii)For deliveries to non-EU countries, the local VAT of the non-EU country will be charged.
(2) Unless expressly otherwise agreed, payment for all purchased products is made via following payment systems: (i) Credit card (Visacard / Mastercard) (ii) Paypal (iii) Advance payment: The goods will be dispatched only if the sum charged in the invoice has been credited to the Skratch Labs Europe bank account without deduction.. (iv)Cash payment of the goods against payment of the invoice amount in our showroom at Skratch Labs Europe, Gerwigstraße 4, 79199 Kirchzarten, Germany (v)Payment by SEPA direct debit mandate. The invoice will be collected within 30 days.
(3) The Customer shall have no right of set-off or retention, except to the extent that the counterclaim has not been disputed by us or been determined by a final and binding decision.
(4) For each due invoice after the occurrence of default of payment, we charge reminder fees for the 2nd and 3rd reminder. Should you fail to meet your payment obligations, Skratch Labs Europe reserves the right to assign the overdue receivables to a debt collection agency after the dunning process has been completed. All outstanding debts will automatically become due for payment immediately. In this context, address, order and payment data will also be transferred.

4. Shipping Costs, Duties

(1) Shipping costs are not included in the price and depend on order value, volume and weight of the shipment and the delivery address. The shipping costs are displayed in the Internet Shop during purchase.
(2) If additional costs are incurred due to incorrect/incomplete address data, these shall be borne or reimbursed by the customer.
(3) Any customs duties and similar public charges shall be borne by the Customer.

5. Dispatch of the Product, Passing of Risk

 (1) Skratch Labs Europe is entitled to make partial deliveries if these are reasonable for the customer. If partial deliveries are made by Skratch Labs Europe, the additional shipping costs shall be borne by Skratch Labs Europe.
(2) Unless expressly agreed otherwise, Skratch Labs Europe shall determine the appropriate shipping method and the transportation company at its reasonable discretion. Skratch Labs Europe shall bear the shipping risk if the customer is a consumer.
(3) Skratch Labs Europe is only responsible for the timely and proper delivery of the goods to the transportation company and is not responsible for delays caused by the transportation company. A shipping time stated in the online store is therefore non-binding.
(4) In the event of acceptance of a delivery with externally recognizable transport damage, the customer is obliged to note the damage on the respective shipping documents and have it acknowledged by the deliverer. The damaged packaging must be retained. Skratch Labs Europe must be informed of the case within five days. If the (partial) loss or damage is not externally recognizable, this must also be reported to Skratch Labs Europe within five days of delivery. If notification is not made within the aforementioned period, the delivery shall be deemed complete and properly delivered.
(5) If the customer is a consumer, the risk of accidental destruction, accidental damage or accidental loss of the delivered goods shall pass to the customer at the point in time at which the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, the risk shall pass to the customer upon delivery of the goods to the transportation company.

6. Cancellation Rights

Consumers have a 14-day cancellation right.

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise the right to cancel, you must inform us, Skratch Labs Europe, Landstrasse 340, 9495 Triesen, info@skratchlabs.eu, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

7. Return costs

In the case the customer is an business customer, he has to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods.

8. Personal data, data protection

(1) All personal data will be treated confidentially. Skratch Labs Europe may process and store the data relating to the respective purchase contracts as far as this is necessary for the execution and processing of the purchase contract and as long as Skratch Labs Europe is obliged to store this data due to legal regulations. Furthermore, address and order data are collected and processed for our own marketing purposes. Note: The customer can object to the use of his data for marketing purposes at any time by notifying Skratch Labs Europe or revoke his consent.
(2) Skratch Labs Europe reserves the right to transmit the customer's personal data to credit agencies if this is necessary for the purpose of a credit check, provided that the customer expressly agrees to this in each individual case. Personal customer data will not be passed on to third parties without the customer's express consent, except where Skratch Labs Europe is legally obliged to disclose data.
(3) This website uses Google Analytics, a web analysis service of Google Inc. to enable an analysis of the use of the website. The information generated by the use of Google Analytics about the use of this website (including the IP address) is transmitted to a Google Inc. server in the USA and stored there. Google will only use this information to analyze the use of the website by creating anonymized evaluations and graphics on the number of visits, number of pages viewed per user, etc. In no case can the data be used for this purpose. Under no circumstances can the data be used to personally identify visitors to this website. We use this information exclusively for the purposes of our own market research and, above all, for the optimization and needs-based design of our websites. More information on the technology used by Google: http://www.google.com/analytics.

9. Retention of title

The delivered goods remain the property of Skratch Labs Europe until full payment has been received.

10. Warranty

(1) The customer is obliged to check the shipment for completeness and integrity immediately upon receipt. If the parcel is damaged, the customer must also complain about this directly to the deliverer.
(2) If the delivered goods have a material defect, the customer may first demand that the defect be remedied or that defect-free goods be delivered.
(3) Skratch Labs Europe may refuse the type of subsequent performance chosen by the Buyer if this is only possible at disproportionate cost.
(4) If the supplementary performance fails or is unreasonable for the customer or Skratch Labs Europe refuses the supplementary performance, the customer is entitled in each case in accordance with the applicable law to withdraw from the purchase contract, to reduce the purchase price or to demand compensation for damages or reimbursement of his futile expenses.
(5) In the event of an error in the price announcement or the product descriptions, Skratch Labs Europe is not bound by the incorrect information.

11. Applicable Law, Court of jurisdiction, Place of fulfilment

(1) Unless otherwise stated in the contract, the place of performance and payment shall be our registered office. The statutory provisions on the places of jurisdiction shall remain unaffected, unless otherwise stated in paragraph 3.
(2) This contract shall be governed by the law of the Principality of Liechtenstein to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This shall not apply if special consumer protection regulations in the customer's home country are more favorable (Art. 6 Regulation (EC) 593/2008).
(3) The place of jurisdiction for contracts with merchants, legal entities under public law or special funds under public law is the court responsible for our registered office.

12. Dispute Resolution

(1) The EU Commission is providing a platform for online dispute resolution which can be accessed here: http://ec.europa.eu/consumers/odr. This platform is contact point for out-of-court settlement of disputes arising from online purchase contracts involving a consumer.
(2) In principal Skratch Labs Europe is willing to participate in dispute resolution proceedings before an arbitration board.

13. Provider Identification

Skratch Labs Europe, UAS AG, Landstrasse 340, 9495 Triesen, Lichtenstein, Geschäftsführer: Michael Müller FL-0002.693.403-6, USt.-ID-Nr.: DE366712517, EORI: DE 998 921 371 343 938.


Errors and misprints excepted. Status February 15, 2024